We kindly ask you to inform MedTourEasy and the clinic by email as soon as possible if you wish to cancel your appointment. This allows us and the clinic to free up the time for other patients.

If you have paid a deposit to secure the appointment, you may be entitled to a full refund if:

You paid the deposit through MedTourEasy less than 14 days ago; or
You paid directly to the clinic and the cancellation is made within the clinic’s free cancellation period (if it has a free cancellation policy).